ST097 Support
Installation Video
Watch the installation video before assembling the product.
Download Manual
Download the complete user manual, including installation steps, safety notes, and product care instructions. Please choose the appropriate language version for your product manual.
Parts Included
Please check all parts before installation. The actual parts may vary slightly by product version.
- Large Acacia Basket(Bottom) x 1
- Small Acacia Basket(Top) x 1
- Bottom Support Tube x 1
- Top Support Tube x 1
- Top Handle/Hook x 1
- Assembly Screw (M8) x 1
Frequently Asked Questions
Common questions about installation, parts, and product use.
Is it normal that metal bars C and D are different in length?
Yes, it is normal. Different lengths are designed to create various spacing options between the upper and lower tiers. Please choose the combination that best suits your storage needs.
What should I do if the product wobbles slightly after assembly?
Please check whether Screws F, the joints of Metal Bars C/D, and the Top Handle E are fully tightened. If necessary, realign them with the center holes and reassemble.
Are the manuals for the bamboo version and the solid wood version interchangeable?
Yes, they are interchangeable. The primary assembly structure is identical for both versions; they only differ naturally in wood grain, color, and maintenance details.
Is it normal if the wood grain or color differs slightly from the pictures?
Yes, it is normal. Since bamboo and solid wood are natural materials, variations in color, grain, knots, and shading are inherent natural characteristics.
Need More Help?
Your satisfaction is our top priority. If you encounter any issues during assembly or find any components missing, please reach out to us through our online support. Should there be a delay in response, please leave your information below, and we will personally follow up to ensure a swift resolution.